Privacy policy

Who we are

Pennward (“we”, “us”) is run by Nick H., who is the data controller for the personal data described in this policy. Pennward is being set up as a limited company in England and Wales, and this section will give the company’s details once it is registered. You can contact us about anything in this policy at hello@pennward.co.uk.

Summary

• This website uses no cookies, no analytics and no tracking.
• You can contact us through the contact form or by email.
• We hold what you send us and, if we have emailed you about our services, your work contact details.

What we collect

If you email us, we receive your name, email address, and anything else you include in your message, such as your company name, role or details about your situation.

The contact form collects your name, work email, company, staff count (optional) and your message. It is sent to us as an email through Resend, our email delivery service. The website does not store it anywhere else, and we use it only to reply to you. The form is protected by Cloudflare Turnstile, which checks your browser is not a bot; see Cloudflare’s Turnstile privacy notice.

The site loads fonts from Google Fonts. To deliver them, Google receives your IP address and basic browser information, as with any web request. Google does not set cookies for this. See Google’s privacy policy.

Why we use it

We use your details only to reply to you, arrange a call if you ask for one, and, if you become a client, to provide our service. Our lawful basis is legitimate interests: responding to people who contact us and running our business. If we go on to work together, our basis is the contract between us.

Client engagement data, such as scan results, is covered separately by a data processing agreement and deleted 90 days after the engagement ends.

If we contacted you

We sometimes email business contacts about our services. We find work contact details on company websites, on LinkedIn and through Hunter.io, a business email directory.

We use these details only to contact you about Pennward. If you’d rather not hear from us, reply “no thanks” or email hello@pennward.co.uk, and we’ll stop and delete your details.

Who we share it with

We do not sell or rent your data. Our email provider stores messages on our behalf under a data processing agreement. Resend delivers contact form messages to us, and Cloudflare runs the Turnstile check on the form. We share data with others only if the law requires it.

How long we keep it

If we don’t end up working together, we delete your emails within 12 months of our last contact. If you become a client, we keep correspondence for as long as needed to provide the service and meet our legal and accounting obligations, usually up to 6 years after the engagement ends.

Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to:

• ask for a copy of the data we hold about you;
• ask us to correct it if it’s wrong;
• ask us to delete it;
• object to, or ask us to restrict, how we use it;
• ask us to send it to you or someone else in a portable format.

To use any of these rights, email hello@pennward.co.uk. It’s free, and we’ll reply within one month.

How to complain

If you’re unhappy with how we’ve handled your data, please tell us first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk/make-a-complaint or by phone on 0303 123 1113.

Changes to this policy

If we change this policy, we’ll update it here and change the date at the top.